shio Casino & Sportsbook Data Care

This page describes what we collect when you use shio and how we keep that data protected. We at shio understand that your personal information is sensitive. Our privacy practices are designed to comply with financial regulations in regions where we operate and to keep your account secure.

When you access shio from an Android device, iOS browser, or desktop, we collect certain information to verify your identity, process your payments, and provide customer support. We do not sell your data to advertisers. We do not share your information with third parties except where required by law or where you have explicitly consented.

What data we at shio collect

We collect information in several categories. First, we collect account registration data: your full name, email address, phone number, and date of birth. Second, we collect identity verification data: a photo of your passport, national ID card, or driver's license, which we review during account activation.

Third, we collect payment information: the payment method you select (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amounts you deposit and withdraw, and transaction timestamps. Fourth, we collect device information: your device type (Android or iOS), operating system version, app version, IP address, and browser user agent. Fifth, we collect gameplay data: which games you access on shio, bet amounts, game outcomes, and timestamps.

How we at shio use your data

We use your personal data for the following purposes: account verification and compliance with financial regulations; fraud prevention and detection; payment processing and settlement; customer support and account inquiries; game operation and result calculation; and legal and regulatory compliance.

We do not use your data for marketing purposes unless you explicitly opt in. We do not send unsolicited promotional emails. We do not build profiles for third-party advertisers. Your data on shio is used solely for operational and regulatory purposes.

Data security and storage on shio

We at shio encrypt all data in transit using industry-standard TLS/SSL protocols. When you log into shio via browser or mobile app, your connection is encrypted. When you deposit or withdraw funds, your payment information is encrypted before transmission to our payment processors.

We store your data on secure servers located in multiple jurisdictions. Some servers may be located outside your home country. By using shio, you acknowledge that your data may be stored and processed outside your jurisdiction. Our servers are protected with firewalls, intrusion detection, and regular security audits.

Third-party processors and data sharing

We share your data with essential third-party service providers. Payment processors for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive payment information necessary to complete transactions. Identity verification services may receive your identity documents during account activation. These processors are bound by confidentiality agreements and are required to use your data only for the services we engage them to provide.

We do not share your data with unrelated third parties for their marketing or commercial purposes. If we are required by law to disclose your data—for example, in response to a valid legal warrant or regulatory investigation—we will disclose only the minimum information required.

Your rights regarding data on shio

You have the right to access your personal data on shio. You can review your account information, transaction history, and game activity in your account dashboard. You have the right to request correction of inaccurate data. If you believe your data is incomplete or incorrect, contact our support team.

You have the right to request deletion of your data, subject to our legal and regulatory obligations. If you close your shio account, we will delete personal data that we are not required to retain by law. However, we may retain records necessary for financial reconciliation, fraud investigation, or regulatory compliance for a specified period.

Cookies and tracking on shio

We at shio use cookies to maintain your login session, remember your preferences, and analyze how you use our platform. Cookies are small text files stored on your device. Session cookies expire when you close your browser. Persistent cookies remain on your device until you manually delete them or they reach their expiration date.

We do not use cookies to track your activity across other websites. We do not share cookie data with advertisers. If you prefer not to accept cookies, you can disable them in your browser settings. However, disabling cookies may affect your ability to log into shio and access certain features.

Data retention and account closure on shio

We retain your personal data for as long as your shio account is active. Once you close your account, we retain data necessary for financial reconciliation and regulatory compliance for a period of time. Some data, such as transaction records, must be retained by law even after account closure.

If you request deletion of your data, we will comply to the extent permitted by law. However, we may retain anonymized or aggregated data that cannot identify you. We may also retain data if we are subject to a legal hold or if deletion would violate financial regulations in the regions where we operate.

Contact us about your data on shio

If you have questions about our privacy practices on shio, concerns about your data security, or requests regarding your personal information, contact our support team. We are available to assist you during standard business hours. Our support team can help you understand how your data is used, assist with data access requests, and address privacy concerns.

Policy updates and amendments

We at shio may update this privacy policy at any time. If we make material changes to how we collect or use your data, we will notify you by email or by posting a notice on our platform. Your continued use of shio after an amendment constitutes your acceptance of the updated privacy policy.